The Nigerian Communications Commission has disclosed that over 75 million telecom subscribers have been compensated for poor service delivery, as part of regulatory efforts to improve quality of service in the sector.
This was contained in a communiqué issued at the end of the Commission’s 109th Board Meeting held on May 25, 2026.
The Commission stated that Mobile Network Operators had made significant investments in network expansion, with plans to deploy over 12,000 additional sites to boost coverage and capacity. It noted that more than 5,000 of these sites had already been completed, representing over 40 per cent progress.
According to the NCC, fibre connectivity has also been extended to more than 700 locations, improving network resilience, backhaul capacity, and service reliability.
“The Board acknowledged the significant investments being undertaken by operators to enhance network coverage, capacity, and overall quality of experience,” the communiqué read.
The regulator further disclosed that infrastructure-sharing licensees had deployed new equipment across over 2,000 Base Transceiver Stations to support network expansion and ensure compliance with quality of service obligations.
On consumer protection, the Commission said it reviewed the implementation of directives mandating telecom operators to compensate subscribers affected by poor service.
It, however, noted partial compliance by tower companies with directives requiring the reinvestment of regulatory fines into infrastructure upgrades, stressing the need for full adherence.
The Board also examined Nigeria’s rising data consumption, noting that infrastructure gaps, reliance on mobile internet, and duplication of assets had continued to constrain growth and affect service quality.
Despite this, it reported significant growth in fibre-to-the-home connections, which rose from 84,141 subscribers in the fourth quarter of 2025 to 210,065 in the first quarter of 2026.
On infrastructure protection, the Commission reiterated the need for stronger collaboration among stakeholders following the designation of telecom infrastructure as Critical National Information Infrastructure.
It also disclosed ongoing efforts to develop a framework for zero-rating educational platforms to promote digital inclusion and improve access to learning across the country.
The Board further approved measures to reposition the Digital Bridge Institute, including new appointments to strengthen governance and oversight.
The Commission reaffirmed its commitment to improving quality of service, enhancing consumer protection, and promoting a sustainable and inclusive telecommunications sector.